COME WORK WITH US

At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy.

As a 2019-22 Albany Business Review’s Best Places to Work and a 2021-2022 Modern Healthcare’s Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team.

The Technical Business Analyst evaluates business processes, functions, and procedures to determine needs and develop strategies to drive business decisions that are likely to lead to the best ROI. The Technical Business Analyst serves as a liaison between business and technology teams and establishes systems specifications and objectives based on business requirements and cost effectiveness.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties assigned. Responsibilities and activities may change at any time with or without notice.

Job Responsibilities include but are not limited to:

• Elicit business needs and reporting requirements using multiple methods (e.g. interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis task, workflow analysis, and/or requirements workshops).
• Analyze business requirements and translate into system requirements. Create documentation regarding system specifications, RACI matrices, use cases, sequence and workflow diagrams, future state proposals, testing plans, issue logs, project plans, and more. 
• Collaborate closely with developers on implementation, configuration of solutions, and prioritization of business value.
• Develop and execute test plans to facilitate quality control processes.
• Manage requirements traceability and changes to requirements through effective use of change control processes and tools.
• Conduct analysis and design at a complex level with consideration for people, processes, and systems while focused on efficiency and quality improvement.
• Support data management to ensure data is complete, reliable, and valid.
• Identify opportunities to streamline and automate processes, develop process improvements, or re-engineer as needed to meet the long-term business strategies.
• Provide advice and guidance on best practices in support of new business and system implementations, including integration with existing processes and systems while maintaining adherence to contract terms.
• Build and maintain collaborative relationships with internal and external customers and stakeholders.
• Facilitate meetings and presentations to diverse audiences (i.e., stakeholders, customers, etc.).

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

Required Skills and Abilities

• 3-5 years of experience in business analysis, data analysis and reporting, and software testing required.
• Experience in health care or social care services industries preferred.
• Ability to implement vendor software and related technical experience required.
• Experience with software development lifecycle and agile development required. 
• Experience and proficiency in Microsoft Office (i.e., Word, Excel, PowerPoint, etc.).
• Experience and proficiency in flowchart and diagram tools (i.e., Microsoft Visio, Lucidchart, etc.).
• Report development experience using database and reporting tools, including SQL, Tableau, and Power BI preferred.
• Demonstrated experience using current business process management and automation tools.
• Familiarity with AWS and Azure.
• Excellent written and verbal communication skills with the ability to articulate business and technical concepts among both internal and external customers.
• Ability to understand and negotiate needs and expectations of multiple stakeholders through formal and informal methods.
• In-depth understanding of organizational data flow and its use in management decision-making required. 
• Demonstrated analytical, critical thinking, and problem-solving abilities.
• Superior presentation and negotiation skills.
• Performs all work in accordance with Healthy Alliance core competencies and values.
  
  Offers of employment are contingent upon a satisfactory background investigation including OIG List of Excluded Individuals and Entities (LEIE) and state Medicaid exclusion lists. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Salary Range: $75,000-$90,000 commensurate on skills and experience.

Physical Requirements

This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. May include light work that includes moving objects up to 20 pounds independently or with assistance. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@healthyalliance.us

Privacy Requirement 

This job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment. Healthy Alliance is an At-Will Employer.

At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy.

As a 2019-22 Albany Business Review’s Best Places to Work and a 2021-2022 Modern Healthcare’s Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team.

The Data Analyst is responsible for establishing and maintaining data analysis processes that support Healthy Alliance’s mission, strategic initiatives, contractual obligations, and data quality standards. The Data Analyst collaborates closely with business and technical teams in supporting data-driven decisions.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties assigned. Responsibilities and activities may change at any time with or without notice.

Job Responsibilities include but are not limited to:

• Work with key business partners to understand business priorities and develop effective and timely analytic solutions.
• Develop clear and well-structured analytical plans and logical and conceptual data flows.
• Query, link, validate, and analyze data across multiple databases with a keen eye on data integrity.
• Analyze data and calculate metrics, including health outcomes and cost savings.
• Present and explain results of analyses internally and externally.
• Identify and address expected and unforeseen data complexities to mitigate their impact on reporting and analytic outcomes.
• Look for new data correlations that can be used to illustrate additional value to partners.
• Investigate and analyze data to identify trends that could benefit both internal and external clients.
• Identify data discrepancies and opportunities for improved data capture.
• Ensure constant compliance with data standards and data sharing regulations and guidelines with an emphasis on continuous quality control and process improvements.
• Translate business requirements into data and report technical specifications.
• Design and develop ongoing and ad hoc reports and dashboards for internal and external customers, ensuring timeliness and accuracy of data. 
• Conduct data and reporting testing when appropriate.
• Support data technical team by participating in design sessions.
• Provide data management documentation, inclusive of reporting and analytics platforms.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

Required Skills and Abilities

• Minimum of 3-5 years data analysis experience using large diverse data sets.
• Experience in health care or social care services industries.
• Experience and proficiency in Microsoft Office suite of products with advanced knowledge in Excel a plus.
• Experience in performance tuning of reporting queries.
• Experience developing advanced SQL queries.
• Experience analyzing and conducting critical analysis to derive business insights.
• Experience developing reports and dashboards in a Business Intelligence (BI) tool (i.e., Power BI and Tableau).
• Experience with programming tools and languages (e.g., SAS, Python, JavaScript, Ruby, etc.) a plus.
• Experience with Azure a plus.
• Experience in supporting non-technical end users in the proper compilation and submission of data using standard file formats.
• Strong communication skills and ability to transform data into information, information into complex analytics, and analytics into actionable plain language to drive business decisions.
• Strong verbal and written communication skills with the ability to communicate methods and results to a non-technical audience.
• Strong analytical and problem-solving skills.
• Ability to perform quality control and troubleshoot with an emphasis on attention to detail.
• Performs all work in accordance with Healthy Alliance core competencies and values.
  
  Offers of employment are contingent upon a satisfactory background investigation including OIG List of Excluded Individuals and Entities (LEIE) and state Medicaid exclusion lists. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
  

Salary Range: $75,000-$90,000/year commensurate with skills and experience.

Physical Requirements

This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. May include light work that includes moving objects up to 20 pounds independently or with assistance. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@healthyalliance.us  

Privacy Requirement 

This job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment. Healthy Alliance is an At-Will Employer.

At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy.

As a 2019-22 Albany Business Review’s Best Places to Work and a 2021-2022 Modern Healthcare’s Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team.

The Quality Performance Specialist is responsible for monitoring and evaluating Healthy Alliance’s network measures and program standards to improve network efficacy and growth.

This position reports to the VP of Operations, and the role will prepare and support the implementation of quality assurance policies and procedures and support the work of both the internal Quality and Operations team and Healthy Alliance’s Integration and Quality Committee (IQC).

Essential Duties and Responsibilities 

• Work collaboratively with Transformation, Data, Operations, and cross-functional teams to support network health, quality outcomes, contract deliverables, operational workflows, and the execution of programs and services.
• Perform regular reviews of Navigator/Performance/Partner documentation expectations in platform and monitor for trends and follow-up with Operations/Performance and Quality Teams.
• Perform weekly team meetings and operational huddles in preparation for monthly partner meetings.
• Review monthly partner reports, identifying trends and suggesting opportunities for improvement to support network health activities for the team.
• Provide administrative and operational support for the internal quality team.
• Assist with related activities for various committees and meetings as assigned, including but not limited to the IQC.
• Actively participate in meaningful 1:1 sessions with core members of the Leadership and Operations teams to review network findings and identify opportunities for improvement and sustained growth.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

Required Skills and Abilities

• Minimum of 2+ years of managing a quality program in a health care or social care setting.
• Excellent written and verbal communication skills for all levels of management.
• Strong working knowledge of Office 365 Suites in addition to moderate technical and analytical skills to compile data for planning and reporting purposes.
• Strategic thinker, able to plan for growth and execute.
• Ability to manage multiple detailed projects simultaneously and adjust as needed.
• Ability to identify the source of a problem and propose a timely solution within budget.
• Strong leadership skills to guide and direct a team.
• Demonstrated commitment to the values of diversity, inclusion, and equity.
• Strong community awareness and astuteness.

  Salary Range: $90,000-$105,000/year commensurate with skills and experience.

Physical Requirements

This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. May include light work that includes moving objects up to twenty (20) pounds independently or with assistance. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@healthyalliance.us

Privacy Requirement 

This job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment. Healthy Alliance is an At-Will Employer.

At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy.

As a 2019-22 Albany Business Review’s Best Places to Work and a 2021-2022 Modern Healthcare’s Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team.

The Manager of Operations is responsible for managing the Operations team’s overall performance and the day-to-day oversight of Healthy Alliance’s Referral Coordination Center. This position is the primary point of operational contact for the Referral Coordination Center and our suite of Healthy Alliance solutions. The Manager of Operations contributes to the overall health, growth, and optimization of the Healthy Alliance Referral Network. 

Essential Duties and Responsibilities 

• Respond to inquiries in a timely manner, coordinate with other internal teams as needed, and provide exceptional customer service experience.
• Maintain ongoing communication with potential and existing Healthy Alliance network participants and support Referral Navigators and their day-to-day activities surrounding referral management.
• Ensure the Referral Coordination Center is performing optimally to support our community members, partners, and health of the network to include network optimization and growth.
• Oversee daily functions of the Referral Coordination Center.
• Create/edit/update/approve/maintain department workflows, policies, and procedures.
• Partner with members of the Performance and Operations teams to help support partner use of the platform and optimization of workflows that support adherence of Network Standards.
• Identify and escalate opportunities for improvement within the organization with proposed solutions.
• Ensure Referral Navigators are adhering to established workflows and network standards.
• Monitor referrals weekly to provide feedback to direct reports on referral quality.
• Collaborate with outside networks as assigned.
• Work with the Operations and Network Development teams to review opportunities to expand service types by geography and fill service gaps.
• Coordinate product demonstrations and fact-finding meetings for interested agencies in collaboration with other teams.
• Identify and report network and partner trends.
• Inform the Operations team of organizational updates.
• Analyze quality outcome data for trends and opportunities, providing recommendations to our Performance and Engagement teams.
• Assess and report on partner effectiveness and efficiencies to the Director of Operations and Healthy Alliance leadership team.
• Strictly adhere to Network Standards and strive to surpass Network Health targets.
• Provide the Operations team with real-time feedback regarding their performance, goals, milestones, and growth opportunities.
• Coach members of the Operations team on achieving personal/team/organizational goals, work performance, and setting milestones for professional development.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

Required Skills and Abilities

• Minimum 2-5 years professional experience required in management, supervision, care coordination, or community relations required (5+ years preferred).
• 2-5 years of experience in a social care environment or equivalent background with a strong understanding of social determinants of health.
• Strong and effective verbal and written communication skills.
• Knowledge of community social care resources.
• Excellent time management skills with the ability to manage multiple tasks.
• Perform all work in accordance with Healthy Alliance core competencies and values.
• Effective problem solving and ability to analyze and use data for decision making.
• Ability to build, support, and maintain successful teams.

Salary Range: $74,000-$77,000 commensurate with skills and experience.

Physical Requirements

This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. May include light work that includes moving objects up to twenty (20) pounds independently or with assistance. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@healthyalliance.us

Privacy Requirement 

This job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment. Healthy Alliance is an At-Will Employer.